Emotional Intelligence in the Workplace: A Practical Guide for Leaders

When you think of professional skills, do you think of emotional intelligence? It’s much more common to think of soft skills like communication, teamwork, problem-solving, and initiative.

Emotional intelligence, or EI, may seem like a vague term that wouldn’t have much impact on work, but it’s a crucial part of leadership, teamwork, communication, and self-improvement. And right now, the case for emotional intelligence in the workplace is stronger than ever.

A 2025 peer-reviewed study of 28,000 adults across 166 countries found that global EQ scores have declined nearly 6% since 2019, a sustained drop the researchers call an “Emotional Recession.” The same study found people with higher EQ were more than 10 times as likely to report strong life and work outcomes than those with lower EQ.

In other words, emotional intelligence is in shorter supply just as the workplace needs it most. As someone who’s spent many years helping teams build this skill, I’ve seen firsthand how much it matters, especially as we head into an AI-driven future.

What is emotional intelligence in the workplace?

Put simply, emotional intelligence is being aware of your emotions and being able to express them. It’s also the ability to manage interpersonal relationships fairly and empathetically.

This includes things like:

• Dealing with frustration
• Interacting with coworkers
• Expressing thoughts to managers and colleagues
• Setting healthy boundaries and respecting those of others

With this in mind, it’s easy to see why emotional intelligence at work is so important. It influences nearly everything you do, whether you’re talking to a coworker about a collaboration, raising an issue with your boss, or helping to resolve a conflict.

Is emotional intelligence a skill?

Yes, emotional intelligence is absolutely a skill, and it’s one you can build. Researchers consistently treat EI as a set of trainable competencies, not a fixed quality you’re born with. That’s good news for any leader, manager, or employee who wants to grow, especially as remote and hybrid work make EI in the workplace both harder and more essential.  

Why is emotional intelligence important in the workplace?

Emotions are involved in the entirety of the human experience. They influence every interaction and even every thought we have. It’s how the human brain is wired, whether we like it or not.

The good news is that there are tons of benefits of emotional intelligence in the workplace. For example, it can help with:

• Creativity and innovation
• Psychological safety
• Resilience and work-life balance
• Leadership skills and trust
• Conflict resolution

The business case keeps getting clearer, too. Gallup’s State of the Global Workplace 2026 report found that low engagement cost the world economy roughly $10 trillion in lost productivity in 2024, or 9% of global GDP. Engagement is shaped heavily by the emotional climate leaders create, which is exactly where EI lives.

When people lack EI, you see it everywhere. Decisions are made out of fear or ego. Feedback goes sideways. Tension festers because nobody can name what’s actually happening. EI is the invisible layer that decides whether your other workplace skills actually land.

I always say the most emotionally intelligent people, those who stay calm under pressure and make thoughtful decisions despite challenges, are often the smartest in the room, regardless of their IQ or technical knowledge.

Examples of emotional intelligence in the workplace

So what does emotional intelligence and teamwork actually look like day to day? Here are a few examples of emotional intelligence in the workplace I see all the time:

• Pausing before responding to a tense email: Instead of firing back, the person waits, considers the sender’s perspective, and replies once they’ve cooled off.
• Reading the room: A leader notices the team’s gone quiet and checks in, surfacing concerns that would otherwise stay buried.
• Naming a feeling out loud: Saying, “I’m frustrated, but I want to work this out,” diffuses tension and invites collaboration.
• Owning a mistake quickly: Instead of deflecting, an emotionally intelligent person takes responsibility and refocuses on the fix.

These small behaviors are what separate teams that grind through stress from teams that move through it.

Understanding emotions in the workplace

Let’s look at common emotions in the workplace, how to understand emotional dynamics in teams, and how to identify potential triggers.

Common emotions experienced by employees

Anxiety, stress, frustration, and confusion are all commonly experienced by employees in the workplace. It should come as no surprise that these emotions can negatively impact morale, productivity, and turnover.

These feelings can lead to employee burnout, imposter syndrome, and disengagement—all of which decrease productivity and satisfaction.

Understanding emotional dynamics in teams

Emotional dynamics get more complicated when we’re talking about teams. Most managers know that emotions and feelings spread.

If most employees are happy and motivated, that’ll rub off on the rest and bring the whole team up. Conversely, employees who are negative and disinterested can drag others down.

This means you’ve got to address the collective emotions of your team, not just individuals. It’s harder than managing one person’s emotions, but it’s possible with the right tools and approach.

Identifying emotional triggers

Emotional triggers are stimuli that cause automatic responses, and they’re a key part of emotional intelligence in the workplace. Triggers can be anything from people or places to particular phrases, tones of voice, sounds, or situations.

As a manager or leader, you’ve got to identify the triggers that may emotionally hijack you and your employees. A good start is watching how your team members respond to certain stimuli, such as when a big deal falls through or when they’re partnered with certain people.

Another approach is to communicate directly with employees. If you’ve got a strong relationship with your team, ask them about their emotions and mental health as it relates to work. Find out what upsets them, what motivates them, and so on. If your employees trust you enough to be honest, this is one of the fastest ways to surface their real triggers.

A real-world example of emotional hijacking

Identifying triggers helps you support your team while improving morale. It also helps prevent emotional hijacking, when our emotional brain takes over and we react in ways we regret.

When I’m talking about this, I often use the example of Will Smith slapping Chris Rock at the Oscars. That’s emotional hijacking in real time, and with the right tools, he wouldn’t have had to go through the apology tour that followed.

Steps to developing emotional intelligence at work

I’ve spent years working on emotional intelligence programs, and information alone isn’t enough. You’ve got to apply it.

In our flagship EI program, Emotional Intelligence for Teams, we walk teams through five stages: building self-awareness, practicing self-management, becoming aware of others, learning to manage others, and emotionally intelligent leadership.

Here are some practical strategies for applying emotional intelligence at work.

1. Build empathy and emotional awareness

Practicing empathy helps you understand the feelings of your team and respond effectively. I always tell people to try to see things from others’ point of view, especially when you disagree, because understanding their side helps you resolve things amicably.

Then look at how you respond to others. Ask yourself:

• Do you let colleagues speak their minds?
• Do you cut people off?
• Do you have social awareness?
• Do you acknowledge input you disagree with?

Take an honest look at your own actions and consider how they make others feel. If you’re struggling, consider meditation. A randomized controlled trial published in Frontiers in Psychology found that an eight-week online mindfulness program produced significant gains in trait emotional intelligence, resilience, and workplace competency ratings among full-time Fortune 100 employees.

2. Build emotional regulation

Emotional regulation is the ability to control your emotions, and we all know what it’s like to lose that control. Here are three habits that help.

Manage your stress

Find a healthy outlet for stress, whether that’s exercise, gardening, cooking, video games, or something else. Having a consistent way to release stress outside of work is essential for keeping a steady head inside it.

Think before you act

Pause and breathe before reacting in tough moments. Taking a moment to consider the consequences of your actions is often all it takes to make a better decision instead of saying something you’ll regret.

Take care of yourself

It’s like they say on an airplane: put on your own oxygen mask before assisting others. Take care of yourself first, because you can’t be there for your team if you’re running on empty.

3. Practice active listening

Active listening and effective communication are two of the most important aspects of emotional intelligence, and they’re just as important as the other steps. You can’t understand how others feel if you don’t actually listen, and communication is what turns that understanding into action.

Some essentials to keep in mind:

• Ask questions
• Provide feedback
• Be attentive
• Don’t talk over others
• Consider input you disagree with

These small habits go a long way toward showing your team you care about them and are dedicated to their success.

4. Bake EI into team processes

The final step of applying emotional intelligence at work is making it part of how your team operates day to day. Look at your daily processes and find places to bring EI in.

Hold regular individual or group meetings to talk about successes and friction at work. You can also build it into the basic norms of your business, like not allowing people to interrupt others in meetings, encouraging constructive criticism, and making space for honest check-ins.Show Image

Emotional intelligence problems in the workplace

Even leaders who buy in run into emotional intelligence problems in the workplace. The most common ones I see:

• Skepticism from technical or results-driven leaders who think EI training is fluffy.
• Surface-level adoption, where teams talk about EI but daily behaviors don’t change.
• Skill gaps at the top. When leaders lack EI, the whole culture suffers.
• Burnout disguised as toughness. Stressed teams can look stoic but are quietly disengaging.

The pushback usually comes from leaders worried it’ll just be a therapy session about feelings. My approach is to ground it in science. It puts them at ease when they realize, “No, this is just the science of how our brains are hardwired.”

By focusing on neuroscience instead of abstract concepts, even the most skeptical participants typically come around.

The evolution of emotional intelligence in the workplace

There are too many advantages of emotional intelligence and teamwork to ignore. One of the most fascinating parts of my work has been watching how EI evolved from a novel concept to a core business necessity.

In 20 years of working in this space, the demand has changed dramatically. EI was a new concept in the 90s, so in the early 2000s it was cutting edge. People would say, “Whoa, what’s that?”

The progression has been remarkable. Now it’s universal. Teams have realized EI is one of the best practices a team needs, not a nice-to-have. They’ve learned that emotional intelligence and communication are inseparable.

Both organizational needs and advances in brain science have driven this shift. Brain research is moving fast, with new findings every week, but scientists say we still understand only about 5% of how our brains actually work. That continuous evolution means the core principles stay consistent while the specifics of EI training keep getting refined.

A real-world emotional intelligence success story

I’ve seen the impact of EI at work time and time again. There was this finance team I worked with for an emotional-intelligence team-building event. During the program, I watched them go from tolerating each other to genuinely enjoying their colleagues, all because of the principles and coping mechanisms they picked up.

The transformation was remarkable. Once they stopped and asked, “What does it really mean to be emotionally intelligent?” they realized they actually got along. They were less siloed, better at understanding each other, and able to navigate emotional moments without taking things personally. They could also stand firm and stay calm when their clients were flying off the handle.

The vibe was completely different when I came back the following year for another EI program, StrengthsFinder 2.0. These transformations aren’t unusual; I’ve seen countless teams move from dysfunction to cohesion this way.

Emotional intelligence activities in the workplace to try with your team

If you’re ready to put theory into practice, hands-on experience is the fastest path. Here are a few of the emotional intelligence team building programs I most often recommend.

Resolve Smart: Healthy Conflict In Action

How a team handles conflict is a direct reflection of their emotional intelligence. Resolve Smart: Healthy Conflict In Action is a hands-on workplace conflict resolution training designed to turn tension into momentum. Through role-play and realistic scenarios, leaders practice managing emotional triggers, separating the problem from the person, and defusing defensiveness with curiosity. It’s a strong fit for leadership teams that want to address recurring tension head-on.

Taking Groups to Great Teams

Plenty of groups work together, but far fewer become true high-performing teams. Taking Groups to Great Teams is a high-performing team workshop that helps participants explore the dynamics that separate functional groups from genuinely great ones, including trust, communication, accountability, and collaboration. EI runs through every part of it, since you can’t build trust or accountability without it.

Knowing Me Knowing You

Sometimes, the foundation of EI is just knowing the people you work with. Knowing Me Knowing You is a high-energy team building commonality game where teams race to uncover hidden commonalities, scoring points for every “wait, you too?!” moment. It’s fast, fun, and surprisingly powerful for building the empathy that fuels real collaboration.

Enhancing emotional intelligence at work with team building

If you’re trying to improve emotional intelligence at work, don’t forget the many benefits of team building more broadly. It’s a great way to build EI alongside other gains, such as upskilling employees.

Our flagship emotional intelligence team building event gives you the practical tools to fully develop and improve your team’s EI, so they can unleash their hidden potential. It also boosts morale, strengthens bonds, and increases productivity. Following it up with a fun activity from our catalog is a great way to reinforce what your team just learned.

Professional development programs are another solid path. They may not explicitly focus on EI, but they sharpen communication, collaboration, and empathy, all of which are crucial components of emotional intelligence.

Support your team by focusing on emotional intelligence

Emotional intelligence may not be the most obvious workplace skill, but it’s one of the most important. High EI boosts morale, improves teamwork, strengthens interpersonal relations, and increases productivity. It’s essential if you want a happy, driven, and motivated team.

In today’s complex workplace, and tomorrow’s AI-enhanced one, it may be your team’s most valuable asset. The good news is that EI is a skill, which means it’s something you and your team can keep getting better at, one conversation and one team building event at a time.

Ready to focus on your emotional intelligence? Get in touch with us today.