We at TeamBonding, like you, strive to exceed our customers’ expectations.
Most times we hit it out of the park.
Every now and again something goes… astray.
Recently, that is what happened to us.
In one program we faltered on our delivery. Communication broke down. Details were hazy. Without going into specifics, let’s just say we didn’t nail it the way that we are committed to delivering a program.
Needless to day, we were thrilled when the client gave us an opportunity to provide them with a service recovery the following week. There’s no greater thrill than rising to the occasion.
- Our production staff went into overdrive and wrote a custom blended Smartphone hunt into a Scaventure package.
- A new facilitator was brought in to lead the event.
- We re-energized our no holds barred orders!
Thanks to the courage and confidence in us from the client, we were able to deliver the goods and land a top notch production that left them speechless (in a good way!).
“Within crisis, are the seeds of opportunity.” – Marilyn Monroe
Now, the day before this event we had a bike build in Miami. A shipping issue arose. There was a chance that the bikes would not arrive in time for the 8AM event the next day.
Have no fear! Your Event Managers are here! Our production team worked out a stellar and swift solution. The necessary bike parts were shipped overnight to assure that this event would go off as planned.
Of course “Murphy” got involved and ALL of the bikes made it on time. But, that’s contingency planning at it’s finest and that’s how we roll.
What if they had not anticipated the potential problem and gone above and beyond to solve it? This event would not have happened, and we would have failed the client, the participants, and the kids. Unacceptable. We are committed to deliver.
As leaders and service providers we must anticipate potential problems and needs.
- What actions will you take in order to be pro-active and not re-active?
- Something is still going to go wrong. When that happens how will you provide for a service recovery?
- How can you make a positive impression on your customer?
- How can your team turn a negative experience into one that exceeds a customer’s expectations?
What happens when you find yourself, and your employees in a work rut? Don’t worry, it’s pretty common. That’s why TeamBonding is here! When you don’t have anything new, inspiring, or challenging happening in the workplace, you may find you and your employees in a work rut. Let’s talk about these 4 tips for getting out of a rut at work!
Imagine if you will, that it’s 2006 again. The housing bubble has just burst, and the US economy is teetering on the brink of what will end up being the greatest financial crisis since the Great Depression. People are scared for the futures of their companies, and are cutting corners at every possible turn. No one is very eager to spend money on team building.
At TeamBonding we love having the chance to help our clients give back and helping their communities. It’s even better when we can help companies focus on their corporate social responsibilities and actually have an impact instead of creating vague initiatives. Part of the fun for us is coming up with new ideas and creating new programs to continue giving back. We have a variety of programs from our Charity Bike Build and Team Teddy Rescue Bear programs, Operation Military Care to provide care packages to our troops, all the way to Paws for a Cause where you make dog beds, pull toys, or cat scratchers for animals in shelters – among so many other charitable program options!
Communication affects teamwork in positive and negative ways. The quantity and quality of communication within a team and from leadership affects teamwork. The more collaboration your projects require the more assertive and intentional your communication should be. Every member of the team needs to take the initiative to communicate. When a team is not actively communicating, their work is at stake. It’s important for everyone to learn how to communicate effectively to improve teamwork. (more…)
It’s one thing to create an atmosphere of trust and a feeling of camaraderie between employees when they’re all in the same building 40 or so hours a week.
Know each other as people, not just professionals. We’re all so much more than our job titles. We have interests that may have drawn each of us to our roles and help us excel within them. There are easy team building icebreaker activities for work that will help you and your team bond and get to know each other as more than just your role in the office. (more…)
It’s easy… right? You just need to find the right people with the right skills, put them in a room together, and you have a well-oiled team. They’re smart, and they know their stuff: they’ll figure out how to get the work done…except it doesn’t always work out that way. (more…)
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