We at TeamBonding, like you, strive to exceed our customers’ expectations.
Most times we hit it out of the park.
Every now and again something goes… astray.
Recently, that is what happened to us.
In one program we faltered on our delivery. Communication broke down. Details were hazy. Without going into specifics, let’s just say we didn’t nail it the way that we are committed to delivering a program.
Needless to day, we were thrilled when the client gave us an opportunity to provide them with a service recovery the following week. There’s no greater thrill than rising to the occasion.
- Our production staff went into overdrive and wrote a custom blended Smartphone hunt into a Scaventure package.
- A new facilitator was brought in to lead the event.
- We re-energized our no holds barred orders!
Thanks to the courage and confidence in us from the client, we were able to deliver the goods and land a top notch production that left them speechless (in a good way!).
“Within crisis, are the seeds of opportunity.” – Marilyn Monroe
Now, the day before this event we had a bike build in Miami. A shipping issue arose. There was a chance that the bikes would not arrive in time for the 8AM event the next day.
Have no fear! Your Event Managers are here! Our production team worked out a stellar and swift solution. The necessary bike parts were shipped overnight to assure that this event would go off as planned.
Of course “Murphy” got involved and ALL of the bikes made it on time. But, that’s contingency planning at it’s finest and that’s how we roll.
What if they had not anticipated the potential problem and gone above and beyond to solve it? This event would not have happened, and we would have failed the client, the participants, and the kids. Unacceptable. We are committed to deliver.
As leaders and service providers we must anticipate potential problems and needs.
- What actions will you take in order to be pro-active and not re-active?
- Something is still going to go wrong. When that happens how will you provide for a service recovery?
- How can you make a positive impression on your customer?
- How can your team turn a negative experience into one that exceeds a customer’s expectations?
Communication affects teamwork in positive and negative ways. The quantity and quality of communication within a team and from leadership affects teamwork. The more collaboration your projects require the more assertive and intentional your communication should be. Every member of the team needs to take the initiative to communicate. When a team is not actively communicating, their work is at stake. It’s important for everyone to learn how to communicate effectively to improve teamwork. (more…)
There are little things that people do that can cause us to scream in our heads – “Oh My God, Oh My God, Oh My God, will you stop PLEASE!” – but the annoyances are usually so trivial that no one ever really shares their frustration out loud…at least not until it’s too late to sound rational. (more…)
Turnover Formula: Employee turnover is the percentage of workers who leave your organization, the employment relationship ends and they are replaced by someone new. Attrition is different. This generally refers to the end of the employment relationship due to retirement or job elimination or employee death. When attrition occurs, the position is not filled with a new employee.
In business and in life, people are rewarded and praised for success, which creates a culture where we don’t learn from failure.
Team building applies to any field, even a football field. Following my favorite sports teams is my number one hobby! It’s fascinating to see how the most intense sports teams perform; the way they communicate, work together and understand each other. As fans, we care about the win! However, we have no idea what effort goes on behind the scenes. I realize that to have such a fierce demeanor as a team, it takes some work, teamwork. For players to cooperate, commit, and triumph, they first establish a fundamental core with team building.
As summer time ticks away the stores have gone from seasonal sections of gardening and outdoor to school supplies. Aisles upon aisles filled with everything from erasers and rulers to back packs and water bottles. There is a palpable excitement amongst the youngest of school goers as the seasons change from summer to school.
Giving back to our communities makes you feel good, assists in making you more socially aware and helps you bond with your colleagues as you team up to help those in need. Charity is beneficial for both humanity and business for many reasons. When you participate in Corporate Social Responsibility team building activities, you get the best of both worlds.
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