We at TeamBonding, like you, strive to exceed our customers’ expectations.
Most times we hit it out of the park.
Every now and again something goes… astray.
Recently, that is what happened to us.
In one program we faltered on our delivery. Communication broke down. Details were hazy. Without going into specifics, let’s just say we didn’t nail it the way that we are committed to delivering a program.
Needless to day, we were thrilled when the client gave us an opportunity to provide them with a service recovery the following week. There’s no greater thrill than rising to the occasion.
- Our production staff went into overdrive and wrote a custom blended Smartphone hunt into a Scaventure package.
- A new facilitator was brought in to lead the event.
- We re-energized our no holds barred orders!
Thanks to the courage and confidence in us from the client, we were able to deliver the goods and land a top notch production that left them speechless (in a good way!).
“Within crisis, are the seeds of opportunity.” – Marilyn Monroe
Now, the day before this event we had a bike build in Miami. A shipping issue arose. There was a chance that the bikes would not arrive in time for the 8AM event the next day.
Have no fear! Your Event Managers are here! Our production team worked out a stellar and swift solution. The necessary bike parts were shipped overnight to assure that this event would go off as planned.
Of course “Murphy” got involved and ALL of the bikes made it on time. But, that’s contingency planning at it’s finest and that’s how we roll.
What if they had not anticipated the potential problem and gone above and beyond to solve it? This event would not have happened, and we would have failed the client, the participants, and the kids. Unacceptable. We are committed to deliver.
As leaders and service providers we must anticipate potential problems and needs.
- What actions will you take in order to be pro-active and not re-active?
- Something is still going to go wrong. When that happens how will you provide for a service recovery?
- How can you make a positive impression on your customer?
- How can your team turn a negative experience into one that exceeds a customer’s expectations?
One of the most crucial factors in the success of your business is how well your team works together. Corporate team building can be an effective and transformative strategy for helping business executives and their employees to feel more invested in their careers and each other.
How to embrace team collaboration? For an organization to run smoothly and meet its goals, it is important to foster a work environment that supports collaboration amongst colleagues. Unfortunately for most organizations, this does not occur naturally, and thus you must make an effort and take steps to help build and sustain a cooperative work environment.
TeamBonding is re-defining the world of company culture. We know that the key to company growth and positive company culture is to invest in your team through team building. In our 25+ years of experience, it’s not surprising that it’s in our nature, which is ultimately what has defined our success. The Founder, David Goldstein has been actively building his team for years, so it’s no secret he’s got the best team! Not only does David plan activities for his team to enjoy, but he also began a whole engagement committee to toss around ideas for his team to do… and the sky is the limit.
A Company Culture One of the most important aspects of any successful organization is to have a clearly defined company culture. Office culture can influence and be influenced by many things including the type of communication within an organization, the types of events you hold for your employees, and the standards you hold your employees, too.
Know each other as people, not just professionals. We’re all so much more than our job titles. We have interests that may have drawn each of us to our roles and help us excel within them. There are easy team building icebreaker activities for work that will help you and your team bond and get to know each other as more than just your role in the office. (more…)
Believe it or not, you can have fun at work! Switch things up at the office and try some new, fun team building activities for work to get everyone energized.
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