Silver Series Thumballs: Emotional Intelligence

Emotional Intelligence, commonly referred to as EQ, encompasses five key skills essential for personal and professional effectiveness. By fostering awareness of motivations, evaluating responses to challenges, and refining strategies for managing emotions with empathy and social acumen, individuals can enhance their EQ. This not only aids in employee retention and engagement but also improves customer service, fosters collaboration, and strengthens crisis management capabilities.

Those 5 key skills are:

1. Self-Awareness [SA]
2. Motivation [MO]
3. Self-Regulation [SR]
4. Empathy [EM]
5. Social Skills [SS]

Example prompts:

• “What contributes to distrust?” is followed by [EM] – Empathy
• “How could someone regain composure after snapping?” lists [SR] – Self-Regulation
• “What holds you back from being your best YOU?” has [SA] – Self-Awareness

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