Happy employees are the most productive. We’ve heard them say this a thousand times already. In any business structure, happiness is fundamental in maintaining a smooth flowing operation. Happiness should be the core of your company culture. Put your employees’ interest first, and you’ll be surprised how they will take care of you and the business.
For years, customer happiness has always been a priority for businesses. The customer always comes first for most for that we tend to forget to take care of the front liners who make it all possible in the first place.
Providing great customer experience should not be a single sided journey. It should benefit both ends. It shouldn’t be just about making more money, but rather it should give you and your staff a sense of fulfillment knowing that you were able to deliver within or beyond expectations. Your staff should feel a sense of pride seeing customers happy with your brand and not be there just for the paycheck.
Happy employees do not feel obligated to do their jobs rather; it comes naturally for them to do a good job and keeping the customers satisfied. It makes their efforts more meaningful and they will have a different perspective on their role. Their jobs will not be merely a source of income but they will see it as a passion. They’ll start enjoying what they’re doing and they will less likely feel burdened or stressed even during peak seasons.
Recognizing Your Employee’s Role in Delivering Customer Satisfaction
Many employees leave their jobs when they find it difficult to understand the role they play in the company. Especially for startup companies, bosses can be more aggressive as they want to keep the charts up regarding sales and customer retention. You have to keep in mind that mistakes are inevitable. Sometimes, managers can get too demanding of their staff that they forget to recognize their efforts but are quick to the trigger in pointing out their mistakes.
The simple feeling of being ‘lost’ or ‘confused’ can turn into a ball of stress. This will do more harm than good not just for the customers but also for the entire company. Everyone should feel important and be able to recognize how they contribute to each other’s happiness.
So how can you turn unproductive employees to happy rock star professionals and keep the ball rolling for your company? Here are 5 ways you can do so:
Always say ‘thank you’
Regardless of how big or small their contributions are, always thank your staff for helping you out. It is still better to have two pairs of hands than one if you want to get more things done. No need for a big town hall announcement. Even a quick chat on Slack or a pat on the back and a smile would make anyone feel wanted.
Get rid of communication barriers
One of the things that hinder companies from moving forward is communication barriers. Communication is the key. Bad communication will not only create an unpleasant work culture, but it can also slow down productivity. Make sure you identify key barriers in your company communication and find a solution right away.
Make your employees involved
Yes, you are the decision maker but it is your employees who will be doing the leg work for you. Don’t be hesitant to ask for their advice or opinion. You will be surprised how you may find a fresh perspective and creative ideas from your employees.
Create a productive atmosphere
If you think the physical layout of the office doesn’t affect your people’s productivity, think again. Crowded and cluttered spaces may actually exude a negative vibe. Make sure you have enough room for your people to work. Add a little green too as this may help create a relaxed atmosphere. Look for plants that can live indoors.
Be a good leader
A leader is different from a manager. A “good” leader is the one who sets clear expectations to his employees. Define exactly what is to be done, when it is to be done by, and where it goes after they complete their responsibilities. Provide sound direction and support to the team.
Take accountability and take responsibility for the mistakes the team makes. Yes, it was the members who committed the errors but they were only following orders—your orders. A good leader takes one for the team and not push someone off the boat just to keep their hands clean.
Ice breakers and puzzle games have their place, but sometimes you just want to get together as a group, and play. Here at TeamBonding, encouraging play is what we’re all about! When you play as a team, you develop and strengthen social bonds, which makes working together a more rewarding experience all around. With this in mind, we’re excited to share a free game for you to play with your team the next time you need to relax and have some fun.
Team building brings people together by encouraging collaboration and teamwork. Fun activities that help people see each other in a different light allow them to connect in a different setting. People on your team are asked to think about the implications of these activities at their workplace.
Throughout history many leaders have inspired us to change the world from Gandhi to Alexander the Great. These particular leaders didn’t leave a mark by just hanging out. They led by taking action and inspiring people to follow them.
Transitions can be tough and the transition from a fast-paced, fun-filled summer to a slower fall season is no different. Here’s how to help your team embrace this time of change and prepare your company for a successful autumn with some fun team bonding activities.
With Hurricane Florence on the horizon, we’ve outlined 5 steps to keep your employees safe and supported during a natural disaster. In the wake of a crisis, your staff is left dealing with the physical and emotional aftermath into the future. The way you and your team prepare and react to the crisis will have a profound impact on all facets of your business.
In this series of articles, we take five minutes to chat with a member of the TeamBonding team so you can get an idea of the sort of people we are. In this installment, we talk to Wendy, our new Director of Event Operations, about her favorite place in the world and the most important things in life.
In this series of articles, we take five minutes to chat with a member of the TeamBonding team so you can get an idea of the sort of people we are. In this installment, we talk to Cathrine, our new Sr. Events Manager, about her favorite place in the world, music, and her favorite food.
I’m Joyce Ngo – public relations enthusiast, student, and currently TeamBonding marketing intern. This summer as part of my internship I will be focusing on social media and bringing the experience of the events and programs we do to the mass public from my perspective. You’ll get a behind the scenes view of what happens before the event and the preparation that goes into it. I’ll be posting blog posts about my observations and experience at each event. Basically, you’ll get to see what Joyce the Intern sees, no fluff. This time I went to a Team Cuisine event.
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