Happy employees are the most productive. We’ve heard them say this a thousand times already. In any business structure, happiness is fundamental in maintaining a smooth flowing operation. Happiness should be the core of your company culture. Put your employees’ interest first, and you’ll be surprised how they will take care of you and the business.
For years, customer happiness has always been a priority for businesses. The customer always comes first for most for that we tend to forget to take care of the front liners who make it all possible in the first place.
Providing great customer experience should not be a single sided journey. It should benefit both ends. It shouldn’t be just about making more money, but rather it should give you and your staff a sense of fulfillment knowing that you were able to deliver within or beyond expectations. Your staff should feel a sense of pride seeing customers happy with your brand and not be there just for the paycheck.
Happy employees do not feel obligated to do their jobs rather; it comes naturally for them to do a good job and keeping the customers satisfied. It makes their efforts more meaningful and they will have a different perspective on their role. Their jobs will not be merely a source of income but they will see it as a passion. They’ll start enjoying what they’re doing and they will less likely feel burdened or stressed even during peak seasons.
Recognizing Your Employee’s Role in Delivering Customer Satisfaction
Many employees leave their jobs when they find it difficult to understand the role they play in the company. Especially for startup companies, bosses can be more aggressive as they want to keep the charts up regarding sales and customer retention. You have to keep in mind that mistakes are inevitable. Sometimes, managers can get too demanding of their staff that they forget to recognize their efforts but are quick to the trigger in pointing out their mistakes.
The simple feeling of being ‘lost’ or ‘confused’ can turn into a ball of stress. This will do more harm than good not just for the customers but also for the entire company. Everyone should feel important and be able to recognize how they contribute to each other’s happiness.
So how can you turn unproductive employees to happy rock star professionals and keep the ball rolling for your company? Here are 5 ways you can do so:
Always say ‘thank you’
Regardless of how big or small their contributions are, always thank your staff for helping you out. It is still better to have two pairs of hands than one if you want to get more things done. No need for a big town hall announcement. Even a quick chat on Slack or a pat on the back and a smile would make anyone feel wanted.
Get rid of communication barriers
One of the things that hinder companies from moving forward is communication barriers. Communication is the key. Bad communication will not only create an unpleasant work culture, but it can also slow down productivity. Make sure you identify key barriers in your company communication and find a solution right away.
Make your employees involved
Yes, you are the decision maker but it is your employees who will be doing the leg work for you. Don’t be hesitant to ask for their advice or opinion. You will be surprised how you may find a fresh perspective and creative ideas from your employees.
Create a productive atmosphere
If you think the physical layout of the office doesn’t affect your people’s productivity, think again. Crowded and cluttered spaces may actually exude a negative vibe. Make sure you have enough room for your people to work. Add a little green too as this may help create a relaxed atmosphere. Look for plants that can live indoors.
Be a good leader
A leader is different from a manager. A “good” leader is the one who sets clear expectations to his employees. Define exactly what is to be done, when it is to be done by, and where it goes after they complete their responsibilities. Provide sound direction and support to the team.
Take accountability and take responsibility for the mistakes the team makes. Yes, it was the members who committed the errors but they were only following orders—your orders. A good leader takes one for the team and not push someone off the boat just to keep their hands clean.
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