Frequently Asked Questions

Here are the questions we get most. If you don’t find your answer here, email us at [email protected] and we’ll be happy to help.

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General FAQs

Wherever you want us. In your hometown, at a far-off company retreat or sales convention, or online.  

Over 25+ years, we’ve built a nationwide network of remarkable trainers, facilitators and corporate event managers. We’ve produced success stories in all 50 U.S. states and most Canadian provinces. In 2019, we joined forces with Catalyst Global Events. This partnership gives us a local footprint in 90 countries around the world.

If you need recommendations on a venue, we can help there as well. Hotels and restaurants? Convention centers? Theme parks? This is our world, and we’re always happy to help clients find that perfect location.


Our highly-trained professional facilitators are a special breed – intelligent, articulate, contagiously energetic and gracious under pressure. Some also have fascinating superpowers like ice sculpting or chocolate making. But all have the experience and sensitivity needed to balance corporate realities with pure, unbridled fun. And all are on a mission to make sure your first TeamBonding experience will become the first of many.

We’re always happy to help with this. Our Account Managers really pride themselves in being able to match your team with an event that’s both fun and beneficial, while meeting your budget and goals. With over 125 different activities to choose from, there’s always a good fit. 

Most clients begin by exploring event pages here on our site. But feel free to reach out at any point. And if you’re looking for something you don’t see? We may be able to help there too – just let us know.

TeamBonding can produce any event given two weeks’ notice. Most can be pulled off given just one week. We can do many of our virtual events in even less time – remember, we jump through hoops for a living. But for perspective, our clients are typically looking ahead somewhere between two weeks and two months. A few overachievers like to plan six months in advance. 

The short answer: it depends. There are lots of variables to consider: which program? For how many people? How long? Your location? What materials will we need, or will you be donating to a charity?  Your account manager will help you quickly narrow down the options and get you a firm proposal. 

As a ballpark, our professionally facilitated programs start with a $3,200 minimum. Professionally facilitated virtual and hybrid events start at $1,000. Hosted Office Games on TeamPlayground start at $500. The DIY events in our online store start at just $10. There, you’ll find downloadable options and lots more. 

We also offer free resources here on the site. They’re cleverly hidden in the Resources section, which has its very own navigation tab up top.


Programs typically last between 1.5 hours up to a full day, depending on what you’re looking for. Our most popular events run in 23 hours or less. Learning and Development programs can last 4-8 hours, and include quarterly followups.  

From a production perspective, our team needs about 2 hours for setup and an hour or so to break everything down afterward.

Absolutely. We can creatively incorporate your tagline, new product launch theme or other branding elements into just about any TeamBonding event. Some clients even have us customize entire games or activities to support specific messaging. Every solution is different – we’d love to talk about yours.

Many of our programs include a competitive element. But the competition is always friendly, with the ultimate focus on overall outcome. Winners are typically determined by accumulated points throughout the event. We make sure it’s never obvious which team is winning till the very end, because teams have a wide variety of opportunities to earn points – some objective, some more subjective.

We don’t furnish prizes, aside from bragging rights. Some clients choose to sweeten the pot by giving out modest prizes to winning teams. We suggest you keep the cash value of these prizes low ($5–$25). Company swag or gift certificates for Starbucks, Amazon or any local business work well. Another popular approach is to make a donation to a local charity in the name of your winning team.

Some of our programs are designed with a specific charitable partnership in mind. But we’re happy to work with the charitable organization of your choice. If you don’t have one in mind, our event managers are happy to coordinate with our local charitable partners.

Today more than ever, people are hungry for both a strong sense of community and a clear sense of purpose. We help you provide both. This makes for healthier, happier employees. It can reduce turnover, boost productivity and improve morale – dramatically, in some cases. Plus we make sure all of this stuff is fun. And who couldn’t use more fun in their lives? 

See The Benefits

Short answer: just about anyone with a pulse. We’ve done successful events for everyone from top-secret intelligence agencies to small restaurants. Our client roster includes highly visible companies like Disney, American Express, Apple, TikTok, along with tons of smaller companies you’ve probably never heard of. Whatever your team looks like, we have you covered.

Learn more about the benefits >

Virtual Events FAQs

Breakout rooms are a great way to split large groups out into smaller teams.  Within any breakout room, participants can see and hear one another, share their screens and interact much like they would in person.  Some of our programs allow for competition between teams. But even for programs that are more of a shared experience, we can start off by splitting your team into smaller groups for icebreaker or energizer events. This approach works wonders to encourage maximum participation, interaction and engagement.

Absolutely. Our professional facilitators have experience leading in-person groups from 5 to 1,500. Now that the world’s gone virtual, they’ve all embraced the new reality. That means working from home studios equipped with professional microphones, lights, cameras, green screens and more. Not only is our approach working, but it’s working really well.

Yes. We can share pre-recorded demos and promo videos. Depending on the specific event you’re looking at, we might even be able to set up a live demo. One of our account managers will also be happy to walk you through the program over the phone or via email. Just ask.

Of course. Your TeamBonding event manager can work with you to handle all shipping logistics. Please note that most programs that involve shipping require a lead time of 2-3 weeks.

We’re happy to help you prepare marketing materials, including invitations. But it’s best that the actual invites come from someone within your own organization.

Yes. For most of our events, Teams is a great platform. For technical reasons, a few are better-suited to other platforms. We’d be happy to talk specifics, just let us know

It depends. If we’ll be shipping event materials directly to your team members, it’s best that you give us at least 2 weeks. If there’s no shipping involved, we can do it in a week or less. But our company is built for going above and beyond – let your TeamBonding account manager know what you need, and we’ll see whether it’s a hoop we’re able to jump through.

We produce every TeamBonding event for a specific team. This allows us to tailor the experience in ways that you find meaningful. Whether it’s adding your company logo within our software, including an MC to host your company meeting, adding a personal note with each kit, or even allowing the CEO to give an introduction, we can make it happen.

Shop Questions

Sure thing. Just email [email protected].

Most orders go out 24-48 hours after the sale is completed.  If you need expedited processing, call (508) 271-7581 to let us know. No guarantees, but we always do our best.

Sorry, email [email protected] and we’ll get it to you ASAP.

Please email us at [email protected].

Digital download purchases are non-refundable. Unused physical products may be returned within seven days of receipt.

We’re happy to issue a refund for any return, provided all items are in their original condition. All shipping fees are non-refundable.

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