Conflict: (n) A state of disharmony between incompatible or antithetical persons, ideas, or interests. At it’s best, conflict shakes things up a bit, sheds new light on old ideas and reinvigorates the creativity on a team. At its worst conflict is “the elephant in the boardroom” thriving on lack of trust, gossip and personality clashes.
When your team has a foundation of understanding each others’ personality styles (see DiSC™ Team Development Training) this gives you a solid base to explore dealing with differences. While Conflict Management & Difficult Conversations can also be a “stand alone” program, we highly recommend building on a foundation of understand personality styles because some of the perceived conflicts can be explained and understood through the lens of personality style differences. This allows your team to capitalize on your strengths and adapt to each others’ differences without taking these differences personally.
Conflict Management and Difficult Conversations Learning Objectives:
By the end of the day you will:
- Build trust with your team
- Capitalize on your foundation of DiSC language to understand and navigate conflict successfully (if you have taken the DiSC training)
- Learn practical conflict management tools including getting grounded and centered
- Approach conflict from a new perspective and underlying needs
- Develop a set of best practices for your leadership team in the area of conflict management
- Engage in role plays based on actual scenarios from your team
- Practice using your new conflict management tools
- Work through team conflict (as appropriate for your team)
- Learn to have difficult conversations with more grace and ease
- Learn how to come to mutually agreeable solutions and follow through
- Create a personal action plan around conflict management with an accountability partner
Most conflicts are the result of unmet needs, so by approaching the conflict with this level of awareness, they can be resolved with mutual respect.
Time needed
1 or 2 days
Space requirements
We will need a place for everyone to sit and tables to write on and also open space to move around and do the group exercises. We can also do some of the group exercises outside if space and weather permit.