Customer Service Oriented

Even after 20 years in the team-building and corporate entertainment business, I still am reminded of key lessons that help businesses thrive. For example, since the start of TeamBonding, we’ve partnered with a local venue with whom we’ve had a successful relationship for years. However, a mistake was made at a recent event which increased our costs by 25%. Rather than pass the cost onto our clients, we asked to negotiate, but were denied.

Instead of relying on the relationship that was built, our partner decided to stand firm. In turn, we took the business to a competitor next door, who was more than happy to accommodate 1,000 guests at a lower price.
What was the lesson that helps businesses thrive? A repeat client is valuable, so much so that when we make a mistake, even if it costs us money, we do everything we can to keep that client happy. Why? Because you have competitors who would love to have your business. They’re just waiting for that one mistake that can’t be negotiated.

As a customer-service oriented company, we need to know that there are always partners out there willing to do what it takes for their clients. I am proud to say that we are, and will continue to be, one of those companies.